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Expert technical support, online tools and smart services

Cisco Smart Net Total Careā„¢ provides award-winning technical support service integrated with entitlement to smart capabilities that can:

  • Streamline incident management
  • Improve risk management, increase operational efficiency, and help resolve problems faster
  • Provide additional tools for service coverage management, security and product alerts, and lifecycle management

Service capabilities span four primary functional areas:

  • Technical service and incident management: Award-winning technical support from the TAC combined with advance hardware replacement, online tools, and smart capabilities.
  • Security and product alerts: An alert management workflow for determining which Cisco published product alerts and security advisories are relevant for your devices.
  • Service coverage management: Regular installed base collection and flexible reporting capabilities to efficiently manage your Cisco installed base and service contracts.
  • Product lifecycle management: Enhanced visibility into your installed base to quickly identify Cisco products that are reaching end of life, end of sale, or end of support.

Smart Net Total Care helps solve problems faster, improves operational efficiency, and reduces the risk of downtime. It gives you more time to focus on business innovation while proactively supporting your infrastructure.

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