Cisco Smart Net Total Care™ provides award-winning technical
support service integrated with entitlement to smart capabilities that can:
Streamline incident management
- Improve risk management, increase operational
efficiency, and help resolve problems faster
- Provide additional tools for service coverage
management, security and product alerts, and lifecycle management
Service capabilities span four primary functional areas:
Technical service and incident management: Award-winning technical support from the TAC combined with advance hardware
replacement, online tools, and smart capabilities.
- Security and product alerts: An alert management
workflow for determining which Cisco published product alerts and security
advisories are relevant for your devices.
- Service coverage management: Regular installed
base collection and flexible reporting capabilities to efficiently manage your
Cisco installed base and service contracts.
- Product lifecycle management: Enhanced
visibility into your installed base to quickly identify Cisco products that are reaching end of life, end of sale, or end of support.
Smart Net Total Care helps solve problems faster, improves
operational efficiency, and reduces the risk of downtime. It gives you more
time to focus on business innovation while proactively supporting your